Our support team is here to help with account queries, technical issues, payment methods, withdrawals, or general feedback. Contact us for assistance with deposits, KYC checks, responsible-gambling tools, and questions about bonus balance or free spins. We offer fast responses via live chat and email, and our agents can guide you through verification, limits and featured games. For phone support, see the contact details below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0523 |
| Working hours | Mon-Sun, 08:00-22:00 |
Use live chat for the quickest answer, or email for document uploads and non-urgent enquiries. Phone support is ideal for identity checks and urgent withdrawal issues. Our team can also advise on live betting markets, recent wins, payout status and supported payment methods. Expect clear guidance and prompt follow-up on any account or technical matter.
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please include a clear subject line, your account ID, and up-to-date contact details to avoid delays. For support, email [email protected] and attach any relevant files. Attach copies of ID or proofs of address when requested and ensure they are legible.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Live chat replies are usually immediate, while email tickets are typically handled within 24 hours. More complex issues, such as KYC checks, security reviews or payment investigations, may take several days depending on their nature. We will keep you informed at each step of the process.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Tell us about promotions, games you'd like to see, mobile features, or any issues you encounter. Every message is read and reviewed by our team to help refine the service and user experience. Share feedback via live chat or email to [email protected] and help us make things better.